View Plans. i dont have the service i just called to have one of their wires removed because i just moved into a house and there is a wire hanging right in the middle of my back yard which i was told was a century link wire. Read Review. If you’re stuck with some of its slower plans, like 15 and 20 Mbps, you’ll find a few cheaper internet plans out there. So apparently you’re a “loyal” customer when you first sign up but not after you’ve been paying them for over a year. I AM DONE WITH THIS COMPANY!!!! CenturyLink Fiber Optic Internet gives you the housepower™ to fuel your digital world. I walked in there myself demanding help and they spoke to me like I was a baby to “calm me down.” They were no help, I called them again and they told me to call customer support. Press J to jump to the feed. I have talked to three people to cancel, and the last one I asked her to cancel the account on the 27. DIRECTV agmt and combined billing. I called back tonight just to be told the service has been disconnected which I then explained it was never connected in the first place and I just kept being put on hold. I have to admit all the neg reveiws are 100% accurate. Ok, here we go. Speed may not be available in your area. And you still get your hands on that sweet, sweet NFL SUNDAY TICKET. Best of all, no matter what CenturyLink Internet speed you choose, there's … CenturyLink subscribers say its customer service is a headache, but then again, so is most internet customer service. But, if it won’t run my desktop, what good is it? Billed me for late fee’s I shouldn’t owe.. She couldn’t help me anymore but I could talk with her supervisor ( how many levels of supervisors do they have??) How stupid unfortunately there is no other internet provider in my area. I absolutely would never recommend this company! That puts it at a slight disadvantage when compared to speeds from cable and fiber internet providers. FOR OVER A MONTH! available to help you. CenturyLink internet prices are some of the lowest of the low. Century link should be put out of business. About 7 days later I went home to no internet/cable service as I made the mistake of bundling…I again contacted Century Link to be told it was interrupted because of a returned check?! I finally got them to cancel and wanted my services terminated on Saturdays 3 days later, the day vivint wireless came to install centurystink said they would and terminated services that day! Xfinity offers up more speeds at good prices, but CenturyLink pairs reasonable costs with a Price for Life guarantee. So I guess we can’t run our business for people with credit card. Monthly price . HORRIBLE, -10, >:-0. Terrible customer service (asking the same information – over & over) connected to #’s with no answers – bad to the point of criminality – uggg – 2 options in C. Springs & both terrible! But remember, both Cox’s and Xfinity’s prices go up after about a year.). I had been a customer for about 6-7 years. While I am happy with my actual internet service, I have been waiting since February for them to bury the cable that comes from the box in my neighbor’s back yard and connects my house to their internet service. Century Link offers four different plans that range in price from $45/mo all the way up to $85/mo for service. She said she processed it for the full amount. I hate a liar. The C4000XG is awful as a router; there's severe signal/speed drop-off beyond a 10-foot radius. Worst company I ever dealt with in almost fifty years. They are the worst and I will be cancelling my account at the end of this month when I will be moving and not bringing them with me! We spill the beans on its Price for Life guarantee, download speeds, and more in our CenturyLink review. Wow century link is such crap. Any price and availability information displayed on Amazon.com at the time of purchase will apply to the purchase of this product. So I set up a payment plan with someone, however they continued to charge me late fees since my bill wasn’t paid in full. You can never speak to a supervisor only “escalation”… Awful. It can’t even handle two phones on the internet. He patiently answers your questions and provides the best recommendation for your internet needs. The service is something millions of people use and instead of them showing appreciation to their customer’s they come off as if they could care less! They said will sent tech out he next day. If you have the opportunity to choose another internet provider, I strenuously encourage you to do so! On Friday, they claimed they couldn’t get in. Having been a Century Link customer since 2005, I look back to my days in Hong Kong and Mainland China with nostalgia – there the minimum speed in interior rural China is now 100Mbps. We thought we hated Cox and decided to try switching to CenturyLink. If a phone can get me better speed, why use their abysmal service? Offers and availability vary by location and are subject to change. We’ve heard some horror stories—but keep in mind that pretty much every US internet provider has similar issues. They won’t fix a damn thing. Today, I attempted contact TWICE — once in the morning and once just a few minutes ago (via chat). Offers and availability vary by location and are subject to change. How do they stay in business, other than enjoying a near-monopoly with similarly inept Comcast. But all they tell me is, i am in an exhaust area. This is their customer service just for getting you setup and online. Then he became arrogant and rude. Worst company to exist in the U.S. Total liars. Horrible service and DONT SIGN UP FOR AUTO ACCOUNT WITHDRAWL. Nonexistent -poor customer service- misrepresentation-if you have a problem they’ll not do anything about it. “CenturyLink’s internet speed ranges from 20 Mbps all the way up to 1 Gig” BULLCRAP! I have called a half dozen times, talked to multiple supervisors, and still cannot get any feedback on when the line is going to be buried and why it has taken this long for it to be done. But do those perks outweigh the downsides of confusing download speed availability, lackluster internet speeds, and notoriously difficult customer service? When the tech came out he said that my modem was just fine and was compatable. Scheduled 4 setup appointments that ALL got rescheduled until they finally showed up on the 5th appointment just to tell us they couldn’t hook us up because of something to do with the outside lines. Not only is their service s***** but note the internet is slow and lags and cuts in and out. It’s also worth noting that CenturyLink’s gig plan is fiber, while Cox’s gig plan is cable internet. Nope! guy in store as well as a tech were string fibre so i got sold the 45 for 25 m .. almost 1 yr lsater fiber on main road and side road but not down to the houses so 6 meg for 45 and centrylink makes mor money, if the phone lins are getting weather in them so is the internet and most of there internet comes through the same lines only the heads may have fiber. My service was interrupted, I made a payment on the automated system after hours, I realized I put in a wrong account number. When I was finally fed up I called them to cancel they said they would prorate me for the month and get the extra charges taken off and send me a new bill. I was a 20 year centrylink customer with residential service then later I added Internet service, when it came available in my area. After the transfer..they couldn’t find my order. And they are charging me 80.00/month for, nothing else just internet… Okay? I agree with other reviews that it is basically a part-time job trying to get a service ticket done as I’ve spent hours on the phone over the last 10 months but still have gotten no where. Lastly upon moving I disconnected my services and they told me I would receive a bill for my remaining balance. After that, I figured out the problem which wasn’t too hard at all. Centurylink is the only option in our area but only offers DSL, is there anyway to find out when they will start running fiber optic lines? The folks on chat told me to contact the finance department (again) next week. Another deeply customer dissatisfied ex-customer. I thought I “moved” our services to another state not canceled it!!! Rumor has it Catherine broke into the grid and spent the last 10+ years writing about all things internet from there. After ripping me off for years we will give you a deal on our what they call “high speed internet” that p issed me off!!! Switched recently from Comcast to CenturyLink fiber optic. According to CenturyLink, the best modem is the Actiontec C3000A. Here's the quick + dirty: Context. CenturyLink’s download speed isn’t the most reliable—it scored 28th out of 38 different internet providers in our most recent look at the fastest ISPs. I contacted the management and they apologized for the confusion, I also showed them emails where the lady told me I would not be charged an activation fee. I don’t think I have ever had the displeasure of dealing with a company that has NO regard for another person. WHAT THE $&@&! . If the pros outweigh the cons, then yes. Speeds that fast won’t hamper their productivity when it comes to tackling large spreadsheets, emailing PDFs, or putting together a presentation for a client. Cox is the way to go. I’m a communications systems engineer and tech entrepreneur having organized and run several companies so this kind of misrepresentation and poor business standards is unacceptable for paying customers.A company that isn’t honest with it’s customers and doesn’t even try to treat them fairly doesn’t deserve to stay in business. Go with Comcast better price better internet service. which i told him didnt make any sense seeing as how the tech told me they could tighten the hanging wire. CenturyLink’s speeds may fall short of your expectations, but it’s 1 TB data cap is more like a guideline. Spaceomega - reddit.com. I had originally bought my modem and when I moved they said my modem was no longer compatible. Then when I asked to speak to a supervisor about why I was being charged a deposit when the first representative said I didn’t need one after running my credit, the “supervisor “ gets on the phone and says the first rep I spoke with was working for a 3rd party vendor and I would have to pay the deposit. They keep changing the fees without giving you any notice. So I called and then they said they would be here on the 11th. Their thieves, but the only other option in my area is Comcast and their just as bad – had business with them before. If your internet is on the fritz, check out our guide on what to do if your CenturyLink internet isn’t working. I would use pony express before I’d ever use them again. I dealt with her too!! I never thought another company could be so many leagues WORSE than Comcast. DIRECTV CHOICE price higher in 2nd year. So sad that this company is able to do business. I recommend … Then the crooked sons of bitches sends me a bill for the full month!!! As for the CenturyLink Fiber Internet plan, it’s available only in these 19 cities:1. SURE! If you’re a new customer, CenturyLink will likely hook you up with one of its newest modems. This is the worst internet service I have ever had! But what about equipment and other fees? i wish i could have given this company zero stars but it wasnt possible. The customer service rep would not waive that “fee”. Cost, Data and Value for Money. Nor did I receive any letters, emails or even a phone call. I mean straight up horrible! *for 12 mos. Such poor service. It blows my mind that an internet service company needs 5+ days to figure out what is wrong with their INTERNET SERVICE! Cashed it. com and he will provide the account number to you. Century Link is the WORST!! Really! Horrible. Then I looked at the map and my street was definitely highlighted. No show again no call. They claim i had 4 chargebacks so they blocked me from paying by check. We talked to a handful of CenturyLink customers that we know, and almost all of them said they’ve had bad experiences with its customer service department. Got fed up with Comcast when they hung up on me a few times and switched to Centurylink (business class, non-gigabit) last November and have had very positive experiences so far. Liars & expensive! Had to sit on customer service call for 2hrs to learn nothing but the need to reschedule and it will be another 2weeks before install… If they don’t no call no show again, the worst thing ever trash I got 1000 so trash dont get it cant go on youtube or talk to friends my kids cant do anything trash dont buy. Disclaimer: The information featured in this article is based on our best estimates fee. Rate requires paperless billing and excludes taxes. The following Monday, they claimed to have shown up. Although, some internet providers have upped it to 1.2 TB in 2020. I hate even more a company that lies and takes one’s money for services not rendered. I called and spoke to a Supervisor of some sort. I work in a call Center and I know what is good customer service and what is not. So I called and finally complained spoke to a supervisor and she acted like she could have cared less. The installation tech was professional and very helpful to accommodate my requests. It’s ridiculous! They would come out and diagnose the problem that of course someone else would have to come fix and it’d be another couple of weeks before that person came out and the cycle repeated itself. Customer service reps lie about rates all the time. CenturyLink WiFi is not good at all. I had to resort to email and that is slowly getting it done. Multiple times I was told I would not receive an activation fee and/ or transfer fee. I recently canceled my Century Link service. Review of CenturyLink, broadband news, information and community. Well they reimbursed us that after I called and complained. Long story short at the end of my contract they about x3 my internet rate and no recourse. The service is horrible. One agent says one thing and another says something different. You may deny us permission by proceeding no further and your denial will have no affect on your current … Plus overseas support is a problem. Winner: … When you purchase something we've recommended, the commissions we receive help support our research. I am about ready to call them and ask if they want to buy my desktop. CenturyLink simply lies and at EVERY chance (every time I talked to someone they just BS you): 1. All the support reps I've talked to were helpful. Be happy you can get another ISP. So if that one-time installation fee is making you hesitate, wait for a bit and see if you can land free installation instead. They are complete liars and do not give a shit about you.

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