Of course. You may file a claim if enough time has been allowed for delivery to take place and it's past the expected delivery date, or if your order is stuck in a shipping state other than "Delivered". Call 1-855-393-2891 or send an email to eyecare@eyebuydirect.com and let us know how we can help you with your order. Product warranty does not cover damage caused by accidents, negligence, or improper care. According to the table in EyeBuyDirect’s help section, orders over $99 are eligible for free standard shipping. After Clicked track button, You will be redirected to EyeBuyDirect Order tracking page where You can check the current status and location of the shipment. The Route App allows you to visually track all of your online orders in one place - for FREE. And of course if you decide to replace your glasses with a new pair of lesser value, we will refund you the difference. You can do it yourself or have someone else measure it using a mirror and a ruler. We’ve partnered with Route, a package protection and tracking solution, to give our customers the best possible delivery experience. Tap on a card to open up the ‘Order Details’ page. Feel free to private message us your order number or email address so that we may further assist you. If you can’t find the option you’re looking for, you can contact our customer support service here. Yes. Select Lenses . You can also view a list of all your packages by selecting ‘Orders.’ From there, you can tap on each order to see all of the tracking details and monitor exactly where your order is in transit. A one-time replacement pair will be only issued if there are clear defects in material and workmanship. Follow the link in your email to create a new password. The 2-Day Delivery service fee is taxable. Simply file a claim to receive a refund or reorder your item(s). Read more . We’ll take care of the rest! They were supposed to arrive on 2/12...I got them on 2/10! Can I change my 2-Day Delivery order back to standard delivery after ordering? Search. Can I apply a discount on my Ray-Ban/Oakley order? Sorry, but we are unable to sell lenses independent of their frame. Description. If you decide to replace your glasses with a new pair of higher value, you are responsible for covering the difference. Shipping & Returns, We offer 14 days free exchange or refund and 365 day product guarantee. If you continue to have trouble logging in, please contact us or send an email to: eyecare@eyebuydirect.com. Découvrez nos dernières collections et offres exclusives devant la foule! 16. Your glasses will usually reach you faster, but may take the full 14 business days depending on the complexity of … An item is considered lost if it is never reported as delivered. Our quality lenses come in six different refractory indexes. 3. With Route+, you don't have to worry about what to do if your order is lost, stolen or broken. Glasses frames for women. You can always contact our customer service team to initiate a return for a one-time replacement or refund to the account you used for the order. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that these issues arise. Our glasses frames for women range from playful and bold to sleek and sophisticated. I followed up 3 more times (1/26, 1/29, 2/3) until today, 2/11/2021, when I canceled my order. Canadian customers: we ship through the Canada Post. $98. Your order will be delivered within 7 - 14 business days. Our 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. Monday-Friday 9 a.m. - 12 a.m. EST Of course! Search. Find eye doctors near you, Find eye doctors near you and book online to get your eyeglasses prescription, Order Status But, you can place a new order with 2-Day Delivery service and return the original order for a refund. We would like to take note of the additional order details and the coupon that you want to apply to this order. Want to get some glasses and don't require a prescription? Absolutely! What should I do? UPS delivery begins at $19 and typically reduces the turn-around time by 2-4 business days. Yes! Just upload a photo from your device and you can try on as many of our frames as you want. Your glasses will usually reach you faster, but may take the full 14 business days depending on the complexity of your prescription and the package you selected. Once we receive your delivery confirmation number, you will either receive a refund within 48 hours or be sent a replacement. 3. Orders that are stolen have a relatively short processing time, provided that a police report is attached to the claim. A. Mellysa E. 15 January 2021 . Erin W. Z. To file a claim by email, please follow the steps below: 2. Anything else I need to know about making an exchange? Follow the link in your email to create a new password. See our Lenses page for more information. Learn what stage your order is in and when you can expect your new specs at your door. Photos of the damaged item are required. We’ll deliver your order two business days from when you complete your order details, such as prescription and pupillary distance. 1-855-393-2891 Obtain a Return Notice Email by contacting our Customer Service. Just remember that your 2-Day Delivery items will be delivered separately from your regular-order items. The item is on hold because we do not have all the items to complete the order. 1. They will be happy to help you out. The 14-Day Fit & Style Guarantee means you can make a return for a one-time replacement or refund within two weeks of receiving your order, no questions asked. Make sure to have the order number ready before contacting us. In the claim form, fill out the required information – email address, subject line, and claim type. Read a Prescription Measure Your PD Find Your Fit Measure a Frame. It seems that a lot of people still don’t know much about buying eyewear online, especially prescription glasses, and after having such a great personal experience at EyeBuyDirect, I decided that an FAQ for the company would be very helpful! I entered some of my prescription incorrectly. Do you agree with Eyebuydirect’s star rating? Figuring out what all of those numbers an letters on your prescription mean can be a little tricky, but we've got that covered. Love 'em. In the first step of Lens Selection select NON-PRESCRIPTION lenses. Can I upgrade my standard-delivery order to 2-Day Delivery? Ordered glasses online. Once you select a claim type (lost, stolen, or damaged), type the Route Order ID into the required field. However we can provide you with a detailed copy of your invoice along with our tax ID number so you may request for reimbursement from your insurance company. comment; share; save; hide. Entrez les informations de votre commande pour voir son statut. They're slightly narrow on my big head but I love the light weight and simple minimal design. You can find contact details for EyeBuyDirect above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … Repeat for accuracy. Simply file a claim to receive a refund or reorder your item(s). 4. Yes. LIVE CHAT. What if my order never arrives or is stolen? Follow these steps to find your Route Order ID: 1. (eyebuydirect.com) submitted 1 year ago by zoocattoo to r/referralcodes. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and easy process. 0. Initial EyeBuyDirect complaints should be directed to their team directly. However, the order was temporary put on hold. It takes a little getting used to the rimless style, every now and then my eyes focus on the pins that hold the nose bridge together. I get compliments often, and they help hold my mask on too. Make sure to read the … Do discounts apply to the $29 2-Day Delivery service fee? 5. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. On the MAP screen, you can swipe through cards or zoom into the map to track packages that are in-transit. EyeBuyDirect aims to maintain high standards of customer care. Please select your frame size. 10/10 . L. Frame Price. You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. Cute styles and affordable! Your order will be delivered within 7 - 14 business days. There’s no better way to express yourself than through a pair of trendy women's glasses. What Matters: Executive orders aren't a solution. 3. | Read 14,781-14,800 Reviews out of 15,247 Or, if you chose the replacement option, we'll ship your new eyewear! Log in to the email account you used to place the order. They keep saying my order is on hold because my address is incomplete but I've explained twice now that it's an APO and what I've provided is complete. Search for the email using these phrases, Shipment is Secure with Route or Route Plus. Once submitted, these claims typically are addressed and closed within 24 hours, then processed within 3-5 business days. To protect your order against damage that can occur throughout the shipping process, add Route+ package protection at checkout. pat V. 23 October 2020 . Limit close contact with others as much as possible (about 6 feet). After the order is tagged as lost, the refund/reorder will be submitted within 3-5 business days. Can I replace my EyeBuyDirect frame with a Ray-Ban or Oakley frame? Learning how to read a bifocal prescription is the first step to better vision correction. The item is on hold because we do not have all the items to complete the order Although these are common reasons, they aren't the only ones. Compare Zenni Optical and Eyebuydirect pros and cons using consumer ratings with latest reviews. I love these frames. First, visit the My Orders section of your account profile and select the return-item option. I … Call 1-855-393-2891 or send an email to eyecare@eyebuydirect.com and let us know how we can help you with your order. Once your request is made, our customer service team will be in touch with you within 24 to 48 hours. Our usual return policy applies to Ray-ban and Oakley items. Chat online with our expert customer service team. Jill B. We offer full rim, semi-rimless, and rimless frames to fit every style and budget. You'll receive a refund within 48 hours of providing your Delivery Confirmation Number. Can you contract the coronavirus disease from a package in the mail? How can I request store credit for a 2-Day Delivery order? ", "Don't buy glasses here if … At EyeBuyDirect, we guarantee the quality of our eyewear. If you order only one pair of glasses, the shipping costs are on you (though EyeBuyDirect reimburses up to $6 of your expenses). The company has a great return and exchange policy. Super. Does EyeBuyDirect have any tips for handling packages? See our latest collections & exclusive offers before the crowd! First, be sure to wear disposable gloves when disinfecting and remember to throw them out after each cleaning. I cancelled my order because on 1/28 I ordered glasses on Zenni. They are required to provide you with your prescription following an eye exam. Head over to our Contact Us page for more info. How do I return Ray-Ban or Oakley frames? Oh no! Find similar frame. If you can no longer read the numbers on the inside of your frame, you can always try measuring by hand. Give us a call. Find the best companies in Medical Supplies and Equipment category: Eyebuydirect and Warby Parker Eyewear, Eyebuydirect vs GlassesUSA, Warby Parker Eyewear vs GlassesUSA You get Arty—gold eyeglasses with one-of-a-kind detail and a fun, fresh color. Select Lenses . Good otherwise - nice and clear. Download Route’s mobile app for iOS from the App Store to visually track your package(s) and receive real-time notifications on the estimated delivery. Read more . 1. Make sure to have the order number ready before contacting us. Here’s how: Visit the My Orders section of your account profile and select the return-item option. Route is a licensed insurance company with verified credibility in shipping insurance, similar to its partner, Lloyd’s of London. All body temperature checking results are recorded and filed. It'll take you to EyeTry, our virtual mirror. Given it was my first time ordering glasses online, I chose two similar frames in different sizes and ordered the cheapest lenses. I love thee frames. How long does it take to process a claim? Other orders will be received in the same turn-around time for $5.95. L. Frame Price. After submitting, you should receive an email with link shortly. For both 2-Day Delivery and standard delivery, we can only ship to one address. We ask that you wait 5 days from the day the package was marked delivered; it can occur that packages are scanned as delivered, yet not show up for a few days. Making a return is easy! These numbers are your frame measurements. Now what? Can I replace my Ray-Ban or Oakley frame with an EyeBuyDirect frame? I buy my RX glasses from this site for no more than $25, including shipping AND RX lenses! Check the status of your order using your order number. Hi, this is the text of an email I recent got from eyecare@eyebuydirect.com about my recent order. Hello Lim, Greetings from EyeBuyDirect. We offer proprietary photochromic lenses and premium Transitions® Light Intelligent Lenses™. Then you just met your match. Feel free to private message us your order number or email address so that we may further assist you. They are very lightweight and comfortable. Clean hands immediately after gloves are removed. Home > Contact Us. 28 August 2020 . First select your eyeglasses frames and then select LIGHT ADJUSTING after you enter your prescription during lens selection. Live Chat Support. Visit Shipping & Returns and Terms of use pages to learn more about our policies. Also, we want to be open, diverse and transparent to our customers. Items ordered from EyeBuyDirect Inc. may be subject to tax in certain states, based on the state to which the order is shipped. For lost orders, claims may be submitted as soon as the item is suspected to be lost. Standard Delivery: Also, you may call us at 1-855-393-2891 (US) and 1800-734-918 (AU) should you have any further query or concern. Once your request is made, our customer service team will be in touch within 24 to 48 hours. 2. What is the $29 2-Day Delivery service fee used for? Your PD is usually included in your prescription. Description. From your eye care professional, likely an optician or optometrist. 2-Day Delivery: Order tracking. $10 off your order at EyeBuyDirect with code IFJ8EHWE1F. Stolen claims must be filed within 15 days from the date it was marked delivered. We accept flexible spending accounts (FSA) or health savings accounts (HSA) for purchasing prescription eyewear or sunglasses. EyeBuyDirect, the leading online retailer for prescription eyewear, is making shopping for glasses easier and more interactive with the launch of its new Virtual Try-On feature. Wash any surface that may be dirty with detergent or a mixture of soap and water before disinfecting. When you get your information back from your prescription, use this article to learn more about what kind of needs your eyeglasses should provide! 3. Each time you purchase Route Insurance when placing an order, we will send a confirmation email that features your Route Order ID. We accept AMEX, Visa, Discover, MasterCard, Maestro, Amazon, and PayPal payments. Read more . Ad Microsoft . What procedures has EyeBuyDirect implemented to protect customers? I see a lot of posts on various platforms of delayed ordered and the only people who say they received glasses are people who are clearly not wearing glasses in any of their pictures. Since buying my first pair of EyeBuyDirect.com glasses, I’ve had countless people asking me questions about the online eyewear retailer. Place a ruler, milimeter side up, directly under the center of your right or left pupil. Make sure you have the correct prescription before entering it. Their website isn't shopper friendly. EyeBuyDirect.com garantit que vos informations sont traitées avec sécurité et qu’elles restent privées, Nous ne partagerons jamais vos informations personnelles avec un tiers. Track Order, Check order status, view order history or track packages, Return & Exchange EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked. I used them over the summer to purchase a pair of prescription sunglasses. Read more . EyeBuyDirect offers quality lenses that are checked for perfection at every step of our manufacturing process. Hello Lim, Greetings from EyeBuyDirect. Claims are considered "lost" after 7 days without a tracking status update (20 days for international shipping) and must be filed no later than 30 days from the last update. Unfortunately, no. It was really easy to enter my Rx, but I made a mistake on the initial order and called customer service who kindly put the order on hold until I made the correction. https://help.route.com/hc/en-us/articles/360041131194-Route-Claim-Policies. It supports both domestic and international EyeBuyDirect Order services as well. Please select your frame size. Find similar frame. For disinfection, you can use diluted bleach solutions, alcohol solutions with at minimum 70% alcohol, and commonly used EPA-registered household disinfectants. The best thing to do when you receive an email saying your item is on hold is to wait a couple days and if your status doesn't change you can email us to follow up. In short, we cut out the middlemen and retail costs while maintaining excellence. We complete all manufacturing under one roof and never cut corners on quality. Eyebuydirect Overview. Please note, the UPS Next Day Air option will deliver your order one day after the shipping date. We want you to be 100% happy with your eyewear, so our 14-Day Fit & Style Guarantee still applies. Try on. Entrez votre adresse email ci-dessous et nous allons vous envoyer un lien pour réinitialiser votre mot de passe. If not, you can measure your PD yourself. You can’t downgrade your 2-Day Delivery order to standard delivery, but you can make a new order with standard delivery and return the 2-Day Delivery order for a refund. Sorry, but we do not allow multiple discounts. What is EyeBuyDirect’s return or exchange policies? When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages. What if I’m not happy with my order? Home > Eyeglasses > Square Glasses > Arty. If you’re using reusable gloves, they should be used only for cleaning and disinfecting surfaces for COVID-19 and not for any other purpose. Eyebuydirect review from Poughkeepsie, New York: I recently responded to a ad from Eye Buy Direct for a buy one get one free deal. While looking straight ahead, measure the distance from the center of your left pupil to the center of your right pupil. They keep saying my order is on hold because my address is incomplete but I've explained twice now that it's an APO and what I've provided is complete. Find similar frame. Compare Warby Parker Eyewear and Eyebuydirect pros and cons using consumer ratings with latest reviews. Thank you for contacting EyeBuyDirect. When I did the order online, Eyebuydirect - Eye Buy Direct - false advertising rips you off Dec 16, 2011 @ Pissed Consumer For all other countries: we ship through UPS. Route+ is a premium package protection for your online orders. Design of the Nose holder is annoying. Lol these are BIG frames, very light. Love minimal design? If your item arrives damaged, unusable, or otherwise in unacceptable conditions, we invite you to file a claim immediately. The return-item button will be available for three months after your order is placed. When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that these issues arise. Contact prescriptions and eyeglasses prescriptions differ and using them interchangeably will result in problems with your glasses. Weekend days (Saturday and Sunday) and holidays are not considered business days. Enter your order or tracking number. We have a full tutorial on how to shop at EyeBuyDirect as well! We’re only able to expedite certain stock lens types for customers within the contiguous United States. You can also file a claim here: https://claims.route.com/. Search. When entering your prescription, click Add prism. The email sent wasn't from their domain but an Amazonses one. The Route Order ID is a unique identifier assigned to every order that is protected by Route. Are there any limitations for bifocals or progressive lenses? EyeBuyDirect was recommended to me by a friend. Shopping online and opting for “no-contact delivery” (when available) is another way to maintain social distancing. Unfortunately, we do not offer refunds as store credit for 2-day delivery orders. They guarantee that if you are not 100% happy with your purchase, you can return it for a full refund within 14 days or get a replacement within 12 months. Eyebuydirect was first mentioned on PissedConsumer on Jun 02, 2010 and since then this brand received 183 reviews.. Eyebuydirect ranks 36 of 588 in Medical Supplies and Equipment category. We don’t offer Ray-ban or Oakley sunglasses at the moment. How long do I have to wait for my glasses after I have ordered them?

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